Unfortunately, over recent years the practice, along with many areas within the NHS, has experienced changes in the attitude towards its staff, clinical and administration from a small, but vocal part of our patient base.
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The practice will not accept under any circumstances abusive or violent behaviour at the surgery. 
 
If our staff report any abuse from patients, we will consider the most appropriate way of dealing with this behaviour, which could result in your immediate removal from our patient list, resulting in you having to find another practice willing to take forward your care.
 
Please note that ALL telephone calls to and from the surgery are recorded for training and monitoring purposes.