PUBLICATION SCHEME

This is a guide to the Publication Scheme for Cloughmore Surgery General Practice in which each of the following practice as a partnership: - Dr J Davies, Dr J Rowe, Dr A Leighton, Dr S Ahmed and Dr R Osborne.

Part One: Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by Cloughmore Medical Centre. It is a description of the information about each of the General Practitioners and the Practice itself which we make publicly available. It will be reviewed at regular intervals, and we will monitor its effectiveness.

Cloughmore Medical Centre has around 8100 patients and is apart of the Southeast Cardiff Cluster. There are 8 practices within the cluster, for more information please visit: Cardiff South East - Primary Care One (nhs.wales).

How much does it cost?

The publications are all free unless otherwise indicated within each Class Where information is provided at a cost the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from Cloughmore Medical Centre, 19 South Park Road, Splott, Cardiff, CF24 2LU

Rights of Access to Information

At the present time, in addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Cloughmore Medical Centre under the Code of Practice on Openness in the NHS issued by the Welsh Office in 1995. Hard copies of the Code of Practice are available free of charge from: -

NHS Wales Department of the Welsh Assembly Government

Cardiff Bay CF99 1NA

The information is also available on the Department of Health Website –

https://phw.nhs.wales/.

Sometimes some, or all, of the information cannot be provided and we will explain the reasons why when this happens.

The Freedom of Information Act 2000 recognises that everyone has the right to know how public services, such as NHS Wales, are organised and run, how much they cost and how you can make complaints if you need to. You have the right to know which services are being provided, the targets that are being set, the standards of service that are expected, the results achieved and how decisions are made.

From January 1st, 2005, the Freedom of Information Act will require all General Practices to respond to requests about information they hold, and it will create a right of access to that information. The rights to request and access this information are subject to some exemptions which a General Practice must take into consideration before deciding what information can be released.

The Environmental Information Regulations which came into force in 1993 set the standard for the release of information about the environment in which we live and work. These are likely to be strengthened within the next eighteen months under a European Union Directive. Until the new Regulations come into force, information relating to the Environment can be requested using the existing Regulations and the Code of Practice on Openness.

Under the Data Protection Act 1998, you are also entitled to access your clinical records, or any other personal information held about you, and you can contact [Ann Graham Practice Manager Cloughmore Surgery] to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

[Name]: Mrs Jackie Stinton

[Address]: Cloughmore Medical Centre, 19 South Park Road, Splott, Cardiff, CF24 2LU

PART TWO: CLASSES OF INFORMATION

All information at the Cloughmore Surgery Medical Centre is held, retained, and destroyed in accordance with NHS Wales’s guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Welsh Code of Practice on Openness in the NHS or The Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons relate to the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme.

The information on this Scheme is grouped into the following categories:

Who we are: - Drs Davies, Rowe, Leighton, Ahmed and Osborne.

Cloughmore Medical Centre

19 South Park Road

Splott

Cardiff

CF24 2LU

The NHS is a very large part of the public sector. A full list of local General Practices can be found on the Local Health Board Website.

This Practice aims to deliver services in line with the National Institute for Clinical Guidance and the National Service Frameworks for Wales.

You can access the above information on the Local Health Board Website: -

https://www.wales.nhs.uk/ourservices/directory/LocalHealthBoards

A full list of services provided will be found in Class 2 below

Some information will be withheld including personal, confidential information about individuals that is protected by the Data Protection Act 1998.

Our Services

Our full range of General Medical Services is set out in our Practice leaflet

Financial and funding information
Cloughmore Medical Centre receives money from NHS Wales according to its contract for national General Medical Services in exchange for services provided for patients. Please apply in writing to the Practice Manager for any financial information.

There may be circumstances where material cannot be released because it is confidential or commercial information, or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practices affairs.

Regular publications and information for the public
A list is available from the Practice Manager, some which are available include

Practice Booklet
Confidence with Asthma
Regular therapy in Asthma
Asthma and my child
A Guide to Peak Flow
Flu
Diabetes
CHD

All these publications are free of charge.

Complaints

The Practice follows the NHS complaints procedure and follows a strict protocol when dealing with all complaints.

A copy of the practice complaints procedure is available, and a hard copy can be obtained from the Practice Manager.

Our policies and procedures

Data Protection
Prescribing and Prescription policy
Health & Safety
Equal opportunities Policy
Development Policy

Publication Scheme

In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made, and a referral point for all enquiries regarding information management in the General Practice. We will also publish any proposed changes or additions to publications already available and information regarding our policy in relation to charging for information.

Cost of Information

For the most part, we will charge you only for hard copies or copying onto media (e.g., CD ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via the General Practice/Local Health Board /Trust Web Site – Free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

For those without Internet access, a single print-out as on the website would be available by post from the Practice Manager or by personal application at: Cloughmore Medical Centre.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

b) Leaflets and brochures - free of charge on, for example, services we offer to the public. A list is available from the Practice Manager.

c) “Glossy” or other bound paper copies, or in some cases a CD Rom, video, or other mediums, are available for a charge as stated in our publication list(s)

d) E-mail will be free of charge unless it says otherwise.

The charges will be reviewed regularly and be in line with other NHS organisations.