PLEASE DO NOT BOOK A GP APPOINTMENT OR ATTEND YOUR GP IF YOU HAVE SYMPTOMS OF COUGH, FEVER OR SHORTNESS OF BREATH WITHIN 2 WEEKS OF RETURNING FROM ANY OF THE AFFECTED COUNTRIES OR IF YOU HAVE SYMPTOMS OF COUGH,FEVER OR SHORTNESS OF BREATH AFTER BEING IN CONTACT WITH SOMEONE WITH A CONFIRMED CASE OF CORONAVIRUS.
Public Health Wales is working closely with the Welsh Government, other UK nations, the wider NHS in Wales, and others to monitor the situation closely now that we have confirmed cases of Novel Coronavirus in the UK. The following website provides a daily update on the current status of the Coronavirus outbreak in Wales. https://phw.nhs.wales/news/public-health-wales-response-to-outbreak-in-wuhan-china/
To contact Public Health Wales by phone ring 0300 003 0032
Latest Coronavirus Information
The latest advice is to self-isolate for 10 days if you have a new continuous cough or high temperature.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at nhsdirect.wales.nhs.uk/COVID19
You should only call 111 if the symptom checker advises you to.
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
For up to date advice please visit phw.nhs.wales/coronavirus
Travel Plans and Coronavirus
The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.
Please visit https://www.gov.uk/foreign-travel-advice news-and-information for advice from the Foreign Office regarding travelling to specific areas of the world . Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.
In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.
Health Visitor Advice During COVID
On Tuesday 14th April - Monday to Friday from 9.00 a.m. - 5.00 p.m. there will be a telephone helpline staffed by a group of experienced HV's who will be available to provide advice and signpost parents/carers with pre-school children across Cardiff and the Vale of Glamorgan.
The telephone numbers are:
Frequently Asked Questions For Patients
Why is the surgery not operating normally?
Due to the coronavirus pandemic, we have needed to suspend virtually all routine services. This is to reduce the risk to patients and staff.
Please note the main doors to the surgery will be closed for the foreseeable future to reduce the risk of the virus within the surgery.
What should I do if I think I need to see a doctor urgently?
Please telephone the surgery, your name will be added to a telephone call-back list and a clinician will ring you back.
Please be aware that administrators will ask you some relevant questions about why you feel you need to speak with a clinician.
We are signposting, so you may not always get to speak with a clinician.
A clinician will contact you and make a telephone assessment, a lot of concerns can be dealt with easily over the telephone.
If the clinician feels that you need to have a face to face assessment, special arrangements will be made for you to attend the surgery.