Coronavirus Information

PLEASE DO NOT BOOK A GP APPOINTMENT OR ATTEND YOUR GP IF YOU HAVE SYMPTOMS OF COUGH, FEVER OR SHORTNESS OF BREATH WITHIN 2 WEEKS OF RETURNING FROM ANY OF THE AFFECTED COUNTRIES OR IF YOU HAVE SYMPTOMS OF COUGH,FEVER OR SHORTNESS OF BREATH AFTER BEING IN CONTACT WITH SOMEONE WITH A CONFIRMED CASE OF CORONAVIRUS.

Public Health Wales is working closely with the Welsh Government, other UK nations, the wider NHS in Wales, and others to monitor the situation closely now that we have confirmed cases of Novel Coronavirus in the UK. The following website provides a daily update on the current status of the Coronavirus outbreak in Wales. ​ https://phw.nhs.wales/news/public-health-wales-response-to-outbreak-in-wuhan-china/

To contact Public Health Wales by phone ring 0300 003 0032

Latest Coronavirus Information

The latest advice is to self-isolate for 10 days if you have a new continuous cough or high temperature.

If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at nhsdirect.wales.nhs.uk/COVID19

You should only call 111 if the symptom checker advises you to.

Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.

You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.

For up to date advice please visit phw.nhs.wales/coronavirus

Travel Plans and Coronavirus

The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.

Please visit https://www.gov.uk/foreign-travel-advice news-and-information for advice from the Foreign Office regarding travelling to specific areas of the world . Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.

In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.

Health Visitor Advice During COVID

On Tuesday 14th April - Monday to Friday from 9.00 a.m. - 5.00 p.m. there will be a telephone helpline staffed by a group of experienced HV's who will be available to provide advice and signpost parents/carers with pre-school children across Cardiff and the Vale of Glamorgan.

The telephone numbers are:

029 21847749

029 21847744

029 21847748

Frequently Asked Questions For Patients

Why is the surgery not operating normally?

Due to the coronavirus pandemic, we have needed to suspend virtually all routine services. This is to reduce the risk to patients and staff.

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Please note the main doors to the surgery will be closed for the foreseeable future to reduce the risk of the virus within the surgery.

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What should I do if I think I need to see a doctor urgently?

Please telephone the surgery, your name will be added to a telephone call-back list and a clinician will ring you back.

Please be aware that administrators will ask you some relevant questions about why you feel you need to speak with a clinician.

We are signposting, so you may not always get to speak with a clinician.

A clinician will contact you and make a telephone assessment, a lot of concerns can be dealt with easily over the telephone.

If the clinician feels that you need to have a face to face assessment, special arrangements will be made for you to attend the surgery.

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What about home visits?

Home visits will be suspended except for exceptional circumstances so as to reduce the risks to our most vulnerable patients.

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What about blood tests?

We intend to continue INR testing along with other absolutely essential blood tests. Routine tests such as annual check-ups, cholesterol tests etc are to be postponed until after the pandemic.

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Will I have my annual check-up for asthma, COPD, diabetes etc?

These routine checks will be postponed until after the pandemic however in many situations, a lot of reviews can be completed via a telephone consultation. Please ring the surgery and ask for a telephone call from a clinician.

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Can I still get my repeat prescription?

Yes, the repeat prescription service is still available. All prescriptions will be sent to a pharmacy of your choice. It is therefore crucial that you nominate a pharmacy to collect your prescription for you. This is because the doors to the surgery are closed. If collected from the surgery you need to come to the window at the left hand side of the building in the staff car park.

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What should I do if I am due a medication review?

Many of these will be performed on the telephone. Please ring and request this. If your review is for your Blood Pressure medication please obtain a reading from the local pharmacy or buy a home machine.

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How do I get my test results?

​Please ring your surgery in the usual way for your test results. If the GP needs to discuss your results with you, you will be offered a telephone appointment.

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What if I need a Sicknote?

Please note that the first 7 days of absence are covered by the Self-Certification Scheme. Your employer is not allowed to refuse a Self-Certificate and insist on a Doctor's Certificate. If you are on long term sick and your existing certificate is running out, please telephone the surgery. GPs will not issue isolation notes - please refer to 111.nhs.uk.

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My contraception or HRT is due but it is not on my repeat list.

In most cases, we will issue repeats without a face-to-face consultation to keep you going until after the epidemic. We have resumed coil fittings and implants. Please ring the surgery regarding depo-provera.

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Is it safe to delay my B12 injection?

If you have been having regular B12 injections for some time, your body will have several years' supply of vitamin B12 stored, so it will be completely safe to delay your next injection for a few months.

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What about immunisations?

We are aiming to continue immunisations for babies, young children and pregnant women but we are suspending travel vaccines for now.

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Can I see the midwife?

If you are over 28 weeks pregnant, your Midwife will contact you to arrange your antenatal checks. If you are less than 28 weeks, routine checks are not necessary. For information on how to let the community midwives know you are pregnant - see - news and information page.

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What's happening with wound dressings?

Wound dressing services will continue, please contact the Surgery for an appointment and arrangements will be made directly with the Practice Nurse. We will attempt to to teach as many patients, or family members as possible to dress their own wounds in case they have to self-isolate or we do not have any nurses able to work.

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I am asthmatic, what should I do?

If you have been prescribed a preventative inhaler, ensure that you take this regularly from now on. Taking your preventative inhaler for a few weeks will greatly reduce the risk of an asthma attack should you catch the virus.

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Please bear with us during this challenging time as telephone lines will be extremely busy; please follow the advice from Public Health Wales and www.gov.uk and avoid ringing unless it is absolutely necessary.

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